During your time as a customer, you will be required to upload documents to verify your identity, address and the payment method you used.
We highly recommend that you upload these documents at your earliest convenience so that your gaming experience is not interrupted.
Here's what we need from you:
Proof of ID
Acceptable documents include:
Passport
Driving Licence
ID Card (Government Issued)
Your proof of ID document must:
- Be in colour
- Be valid
- Have a clear photo
- Have a signature
- Have no cut-off edges
Proof of Address
Acceptable documents include:
Utility Bill (Gas, Water, Electricity)
Alternatively, a Bank Statement
Your proof of address document must:
- Be in colour
- Be issued in your name
- Include your address
- Have been issued within the last 3 months
- Show logo of the company/bank
Bank Card
If you choose to make a deposit with a bank card, we will require a copy of the card. This step is necessary only once per bank card used. If you continue to use the exact same card, you won't need to complete this step again.
Please provide the following:
Front of card
- Must be in colour
- Only the first 4 digits and last 4 digits of the card must be visible
- Cover the 8 middle digits of the card number.
- Have no cut-off edges
Submitting your documents is an easy process and you need to do it only once. Simply upload them via the Cashier section when you log in. Additional document uploads are required only if you’ve used a new bank card, a new payment method or changed any of your personal information (e.g. address, name, etc.).
We check documents as quickly as possible, usually less than 12 hours. It could take longer if extra verification is needed, so if you haven’t heard from us within 48 hours, please contact customer support.
