FAQ
LICENSE AND SECURITY
Is LuckyNiki a safe place to play?
LuckyNiki is highly recommended thanks not only to the popularity of our games but also to the security we offer our players. The entire gaming system and internal procedures are fully certified in line with all necessary conditions as set out by licence conditions
How safe are my personal details at LuckyNiki?
LuckyNiki goes to great lengths to guarantee that your personal and financial information remains 100% secure and confidential. We employ industry standard security protocol(The connection to this site is encrypted and authenticated using TLS 1.2 (a strong protocol), ECDHE_RSA with X25519 (a strong key exchange), and AES_128_GCM (a strong cipher) to ensure that all transactions including deposits and withdrawals are carried out in a totally secure manner. This technology protects you from having your information intercepted by anyone other than LuckyNiki while it is being transmitted between you and LuckyNiki.
On which platforms is LuckyNiki available?
You will be able to play your favourite games through a large variety of platforms. Our software is available on PC, tablets and smart phones.
Which game providers are available at LuckyNiki?
LuckyNiki offers games from providers Amaya, NextGen, NetEnt, WMS, Evolution and many others, so you're guaranteed to find something you like!
BONUSES AND PROMOTIONS
How do I claim my free bonus?
Congratulations! If you have received an exclusive free bonus, you are moments away from enjoying your present. Please open the Cashier, navigate to the Bonuses Section, type in the relevant Coupon Code and click the Submit button. The bonus is then yours!
How do I claim my deposit bonus?
We offer a large variety of deposit bonuses. Claim your favourite bonus from Daily picks section and make the deposit from the bonus page.
On which games can I play with my bonus?
Unless otherwise stated, all bonuses have 'Standard Wagering' terms, meaning that you can place bets on Slots and Scratch games. It’s important to note, however, that eligible games may differ from one offer to another, so we recommend you review our Bonus Policy by clicking here to avoid any confusion.
What kind of offers do you have at LuckyNiki?
In addition to our generous Welcome Package , you can also enjoy a range of rewarding offers such as free spins, reload bonuses, exclusive promotions, special competitions, Daily Picks, new games offers, and a whole host of other perks thanks to our VIP program ! When you validate your email address upon joining, you'll then get details of all our special offers. You can also bookmark the Promotions Page to have all our offers at your fingertips
Where can I check my bonus wagering requirements?
You can keep track of your bonus wagering requirements by accessing the Cashier and then navigating to the Bonuses section. Its important to note that wagering requirements may differ from one offer to another so we recommended you review our Bonus Policy by clicking here to avoid any confusion.
Do you have a loyalty program at LuckyNiki?
Yes we do! We keep rewarding our players with an incredible VIP program where you'll enjoy the benefits of keeping your gameplay at LuckyNiki. Just have a look at what's waiting for you:
ACCOUNT TECHNICAL
I forgot my password. How do I get a new one?
For security reasons we don't keep a record of your password. To reset your password, click on the ‘Forgot your username or Password?’ link you will find after you clicked on the 'Login' button on our website. You'll have to answer your secret question and then take a note of the 4-digit code that appears. You will then receive and email from us with a link to enter the code and create your new password. Make sure not to forget it!
How can I verify my account?
Upon registration, we will send a welcome email to your account's registered email address. In that email, you will find a link where you will be able to verify your account. Verifying your account ensures you will receive our emails so you can stay up to date and informed on all our new promotions and games!
My game is stuck. How can I close LuckyNiki?
If your game is frozen in the middle of a bet, we highly recommend that you close the software using the Task Manager (Activity Monitor for Mac). Simply click simultaneously on CTRL + ALT + DEL to open the list of functions and then select Start Task Manager. That way, your game will resume when you log in to the casino again.
While trying to open the Cashier I received an error message 'Your browser is using a pop-up blocker. To continue playing, please enable popups for this site'.
- On the Tools menu, click Internet Options.
- Click the Privacy tab, and then select the Block pop-ups check box to turn off the Pop-up Blocker.
- Click Apply, and then click OK.
